Austin Hartwig
Saukville,WI
Summary
Dynamic General Manager with expertise in business operations, customer relationship management, and team leadership. Committed to driving sales strategies and ensuring exceptional customer service to enhance business performance.
Overview
11
11
years of professional experience
Work History
General Manager
Mariposa, LLC
West Bend, WI
04.2019 - 06.2025
- Managed all aspects of daily business operations, including customer service, sales, food supply management, inventory control and ordering.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed staff recruitment, training, scheduling, and payroll.
- Delegated work to staff, setting priorities and goals.
- Built and maintained loyal, long-term customer relationships through effective customer service.
- Ensured compliance with local health department regulations regarding food safety standards.
Customer Service Sales Representative
Kornit Digital
Mequon, Wisconsin
10.2015 - 04.2018
- Assisted customers with product inquiries and service-related issues.
- Collaborated with team members to improve service delivery standards.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Suggested additional products or services that may benefit the customer's needs.
- Identified potential opportunities to upsell products or services.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
Cold Caller
Ross Imaging
Sheboygan, Wisconsin
05.2014 - 09.2015
- Initiated contact with potential clients through cold calls and outreach efforts.
- Engaged prospects to discuss services offered by Ross Imaging effectively.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Maintained detailed records of client interactions in the CRM system.
- Scheduled follow-up calls to nurture leads and build relationships.
Education
BBA - Marketing
University of Wisconsin, Milwaukee
Milwaukee, WI12-2007
Skills
- Business operations
- Inventory management
- Customer relationship management
- Effective communication
- Sales strategy
- Team leadership
- Customer service
- Food service
- Retail sales
- Retail management
Timeline
General Manager
Mariposa, LLC
04.2019 - 06.2025
Customer Service Sales Representative
Kornit Digital
10.2015 - 04.2018
Cold Caller
Ross Imaging
05.2014 - 09.2015
BBA - Marketing
University of Wisconsin, Milwaukee