Austin Hays
Lawrence,KS
Summary
Driven and dynamic professional with a proven track record at Aldi and extensive experience across customer service, logistics, and management roles. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in efficiency and accuracy, underpinned by a strong work ethic and integrity.
Overview
5
5
years of professional experience
Work History
Cashier
Aldi
Warrensburg, MO
03.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Package Handler
Fed-Ex
Liberty, MO
08.2022 - 02.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Support Care Assistant/Behavioral Intervention Specialist
Missouri State Government
Higginsville, MO
11.2021 - 08.2022
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Participated in ongoing professional development opportunities, staying current with best practices in caregiving techniques.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
Assistant Manager
Sonic
Springfield, MO
10.2020 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Warehouse Order Selector
Dollar Tree Distribution Center
Warrensburg, MO
11.2019 - 10.2020
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Education
High School Diploma -
Liberty High School
Liberty, MO05.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Order Taking
- Written and verbal communication
- Complex Problem-Solving
- Staff Training
Timeline
Cashier
Aldi
03.2024 - 08.2024
Package Handler
Fed-Ex
08.2022 - 02.2024
Support Care Assistant/Behavioral Intervention Specialist
Missouri State Government
11.2021 - 08.2022
Assistant Manager
Sonic
10.2020 - 10.2021
Warehouse Order Selector
Dollar Tree Distribution Center
11.2019 - 10.2020
High School Diploma -
Liberty High School