Austin Helman Worsfold

• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering store and responded promptly to customer needs.

• Organized racks and shelves to maintain store visual appeal and engage customers.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions regarding sizing, accessories for merchandise and storing of bags.
• Helped customers with solutions to issues, even if outside of company scope.
• Engaged with customers to build rapport and loyalty

Trained new employees on customer service, money handling and organizing strategies.

• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Collaborated with managers to provide customer feedback.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Helped customers with solutions to issues, even if outside of company scope.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Collaborated with managers to provide customer feedback.