Austin Jones
Winston-Salem,NC
Summary
Proven leader and effective communicator, I excelled at Texas Roadhouse by enhancing team efficiency and customer satisfaction. Expert in operations management and customer service, I spearheaded training programs and solved customer issues creatively, significantly boosting store success. My approach combines multitasking with prioritizing, ensuring high levels of employee engagement and operational excellence.
Overview
3
3
years of professional experience
Work History
Key Manager
Texas Roadhouse
02.2024 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
- Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Bartender
Texas Roadhouse
10.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC06.2018
Skills
- Customer Service
- Store Organization
- Operations Management
- Inventory Management
- Multitasking and Prioritizing
Timeline
Key Manager
Texas Roadhouse
02.2024 - Current
Bartender
Texas Roadhouse
10.2021 - Current
High School Diploma -
North Forsyth High School