Austin Kitchen
Wichita
Summary
Dynamic and detail-oriented professional with a decade of experience at Hatman Jack’s, recognized for exceptional customer service and award-winning craftsmanship. Proven expertise in inventory management and relationship building, consistently driving revenue growth while mentoring new team members. Adept at merchandising and promoting brand visibility through innovative marketing strategies as well as traditional technique.
Overview
12
12
years of professional experience
Work History
Journeyman Hatter
Hatman Jack’s
05.2014 - Current
- Advanced from apprentice to key team member over 10 years, contributing to national award recognition for excellence in specialty retail and craftsmanship.
- Delivered exceptional customer service through in-store and online sales, building client relationships and driving revenue growth.
- Managed inventory processes, including data entry, purchasing, and shipping/receiving, ensuring accuracy and operational efficiency.
- Collaborated with sales representatives to negotiate inventory needs and maintain stock levels aligned with demand.
- Designed marketing materials and graphics to enhance brand visibility and promote products effectively.
- Represented the company at trade shows and public events, planning and executing logistics to showcase products and engage audiences.
- Developed and delivered educational presentations to the public, strengthening community ties and brand reputation.
- Trained and mentored new hatters and sales associates, fostering a skilled and cohesive team environment.
- Acted as interim manager in absence of leadership, overseeing daily operations and staff coordination.
- Gained recognition for world-class craftsmanship featured in television, film, and by recording artists, demonstrating attention to detail and quality under pressure.
Restaurant Team Member
Little Caesars Pizza
08.2013 - 05.2014
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed closing duties and kitchen maintenance, ensuring the restaurant was prepared for efficient operation each day.
- Ensured customer satisfaction by providing efficient, accurate, and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
Marketing, Management, And Entrepreneurship
Butler County Community College
El Dorado, KSSkills
- Customer Service
- Teamwork and Collaboration
- Detail Oriented
- Database Management
- Stocking and Receiving
- Sales Expertise
- Customer Needs Assessment
- Upselling
- Professional Demeanor
- Merchandise Display
- Display Setup
- Brand Promotion
- Business Development
- Product Demonstrations
- New Employee Training
- Public Speaking
Timeline
Journeyman Hatter
Hatman Jack’s
05.2014 - Current
Restaurant Team Member
Little Caesars Pizza
08.2013 - 05.2014
Marketing, Management, And Entrepreneurship
Butler County Community College
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