Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Austin LaCasse

Forest Lake,MN

Summary

Dynamic Key Manager at Texas Roadhouse with a proven track record in operations management and customer service. Enhanced team productivity through effective training and cross-training initiatives. Skilled in inventory management and problem-solving, fostering a supportive environment that drives employee engagement and customer satisfaction. Composed under pressure, ensuring smooth business operations.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Key Manager

Texas Roadhouse
05.2022 - Current
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with schedule, and other administrative tasks to boost success successful store.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
  • Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Line Cook

Texas Roadhouse
09.2020 - 05.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Baseball Umpire

Forest Lake Athletic Association
05.2017 - 08.2020
  • Promoted good sportsmanship among players.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Fielded questions from athletes and coaches regarding specific scenarios and calls.
  • Promoted fair play by consistently enforcing baseball regulations throughout each match.

Education

Associate of Arts - Liberal Arts And Sciences

Lake Superior College
Duluth, MN
05-2022

Skills

  • Customer service
  • Store organization
  • Operations management
  • Inventory management
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication

Accomplishments

Employee of the Month of October 2023

Employee of the Year 2023

Certification

ServSafe certified through 10/27

Timeline

Key Manager

Texas Roadhouse
05.2022 - Current

Line Cook

Texas Roadhouse
09.2020 - 05.2022

Baseball Umpire

Forest Lake Athletic Association
05.2017 - 08.2020

Associate of Arts - Liberal Arts And Sciences

Lake Superior College

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