Austin L. Orr
Houston ,TX
Summary
Human resources professional with experience in employee relations, compliance, recruiting support, and performance management. Skilled in supporting managers, maintaining day-to-day workflow, and resolving customer issues. Background includes store leadership, scheduling, coaching, and operational improvement with a focus on team morale and service consistency.
Overview
8
8
years of professional experience
Work History
General Store Manager
Wendys Restaurant
Weimar , TX
11.2024 - Current
- Directed daily operations across multiple franchise locations.
- Managed daily restaurant operations at Wendy's restaurant
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Facilitated hiring processes for new staff members., coaching, and performance reviews for staff
- Trained managers and staff on procedures, service, and compliance.
- Implemented new policies and procedures according to company guidelines and objectives.
- Monitored food quality, cleanliness, and kitchen readiness
- Resolved customer concerns to enhance overall service quality. and resolved service issues promptly
- Controlled inventory ordering and received supplier deliveries
- Identified cost-saving opportunities by evaluating existing processes and making recommendations.
- Conducted regular inspections of each franchise's facilities to ensure adherence to standards of excellence.
HR Business Partner
AT&T PrimeComms
SugarLand, Tx
01.2022 - 04.2024
- Reviewed trends and metrics to develop effective solutions, programs, and policies aligned with organizational goals.
- Handled complex employee relations issues and conducted thorough, objective investigations to uphold workplace standards.
- Provide performance management support to field leadership, including coaching, counseling, career development, and disciplinary actions.
- Work with management and employees to improve work relationships, boost morale, and increase productivity and retention.
- Stayed current on legal requirements for daily employee management and supporting regulatory compliance.
- Processed unemployment notices of entitlement and represented the organization at unemployment hearings to ensure compliance.
- Monitored USCIS Form I-9 to verify employment eligibility and conduct regular audits of Forms I-9.
HR Coordinator
AT&T PrimeComms
Sugarland, Tx
10.2021 - 01.2022
- Partner with hiring managers, recruiters, HRIS, and other teams to support recruiting and hiring efforts.
- Manage background check workflow, including initiation and result updates.
- Prepared offer letters and completed related administrative tasks.
- Assisted hiring managers and recruiters in tracking new hire progress and confirming start dates to ensure smooth onboarding.
- Monitored new hire progress and documented updates.
- Addressed hiring process inquiries through email, ticketing system, and other channels to facilitate timely communication.
- Maintain strict confidentiality with candidates, peers, and hiring managers.
- Support recruiting team members with special projects and related tasks.
- Provided feedback and contributed to process improvements, enhancing recruitment practices and establishing best practices.
Assistant Store Manager
AT&T PrimeComms
South Huntsville, AL
01.2019 - 09.2020
- Assisted in developing and implementing monthly sales plans.
- Identified and pursued new business leads to enhance customer base.
- Support store supervision and operational alerts.
- Trained new hires on company policies and procedures.
- Guided employees through transitions during company changes to ensure smooth adaptation.
RSC
AT&T Spring Mobile
Hartselle, AL
10.2018 - 01.2019
- Executed monthly sales quotas to achieve revenue targets.
- Provided customer service to resolve client issues and enhance satisfaction.
- Trained new hires to improve the onboarding process.
Education
Diploma -
Hartselle High School
Hartselle, AL05-2019
Skills
- Payroll administration
- Labor compliance
- Operational compliance
- HRIS administration
- Policy implementation
- Policy writing
- Employee relations
- Talent acquisition support
- Retail POS
- Excel,PowerPoint and Word
- Understanding labor regulations
- Organizational skills
- Problem solving
- Conflict resolution
- Compliance
Timeline
General Store Manager
Wendys Restaurant
11.2024 - Current
HR Business Partner
AT&T PrimeComms
01.2022 - 04.2024
HR Coordinator
AT&T PrimeComms
10.2021 - 01.2022
Assistant Store Manager
AT&T PrimeComms
01.2019 - 09.2020
RSC
AT&T Spring Mobile
10.2018 - 01.2019
Diploma -
Hartselle High School