Austin Lucas-Strawser
Largo
Summary
Dynamic Shift Lead at Culvers Franchising System with a strong focus on customer service and employee training. Successfully enhanced team performance through effective coaching and conflict resolution, while maintaining regulatory compliance and optimizing inventory management. Proven ability to elevate guest satisfaction and streamline operations during peak periods.
Overview
6
6
years of professional experience
Work History
Shift Lead
Culvers Franchising System
Adrian, MI
01.2019 - 12.2024
- Managed daily operational activities to ensure optimal workflow efficiency and uphold high service quality standards.
- Developed and delivered comprehensive training programs to enhance team proficiency in operational procedures and customer service standards.
- Managed inventory control systems to ensure efficient stock levels and reduce excess waste.
- Developed and executed strategies to optimize service efficiency during high-demand periods.
- Performed systematic inspections to guarantee adherence to health and safety standards.
- Managed customer complaint resolution processes to enhance overall service quality.
- Developed and implemented shift schedules to ensure optimal staffing levels in response to fluctuating business needs and customer traffic.
- Worked alongside management to develop and execute training materials aimed at enhancing new hire understanding of operational procedures.
- Executed comprehensive store opening and closing protocols to maintain operational integrity.
- Executed new employee onboarding processes to ensure smooth integration and effective task assignment.
- Directed efforts to maintain cleanliness and organization of work environment, supporting overall safety protocols.
- Directed cash management processes to maintain compliance with established documentation protocols.
- Designed and implemented training programs to foster skill development and enhance overall team effectiveness.
- Addressed customer concerns and provided tailored solutions to enhance overall satisfaction.
- Ensured customer satisfaction by promptly responding to inquiries and effectively resolving issues.
- Streamlined task alignment and facilitated employee productivity to support operational goals.
- Delivered comprehensive training to new employees to enhance understanding of company policies and improve overall performance.
- Supported operational excellence by facilitating store management in meeting established service and quality benchmarks.
- Elevated customer satisfaction by addressing conflicts swiftly and ensuring timely service delivery.
- Maintained orderly and sanitary production environments to mitigate violations and avoid work delays.
- Facilitated prompt resolution of customer inquiries and concerns to enhance service quality.
- Increased shift productivity through the establishment of clear expectations and consistent support for job responsibilities.
- Developed and maintained strong connections with customers and staff to enhance collaboration and satisfaction.
- Implemented and maintained adherence to company policies and regulations, fostering a culture of accountability.
Education
GED -
North East High
St. Petersburg, FLSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Rules enforcement
- Performance improvement
- Staff motivation
- Operations monitoring
- Staff development
- Regulatory compliance
- Operations management
- Coaching and mentoring
- Crew coordination
- Quality control
- Inventory management
Timeline
Shift Lead
Culvers Franchising System
01.2019 - 12.2024
GED -
North East High