Austin Morris
Olathe,KS
Summary
Retail management professional with proven track record in optimizing store operations and driving customer satisfaction. Known for strong team collaboration and achieving significant results in dynamic environments. Skills include leadership, inventory control, and staff development with focus on adaptability and reliability.
Overview
6
6
years of professional experience
Work History
Store General Manager
Petco
10.2023 - Current
- Managed multiple separate businesses while maintaining a cohesive direction
- Utilize store walk and P&L statement to identify and coach store opportunities
- Managed extremely perishable goods and live animal shipments
- Identify and develop store leaders through coaching and training for true succession planning
- Achieve profitability through driving sales, customer service and addressing operational opportunities
- Communicate and execute all company strategy
- Boosted customer loyalty with personalized shopping experiences and targeted promotions tailored to individual preferences.
- Streamlined workflow by reorganizing store layout for optimal efficiency and ease of access for customers.
Store Manager
The Home Depot
07.2019 - 09.2023
- Managed $75+ Million volume in annual sales
- Execute store appearance, in stock and customer service
- Utilize store walk and P&L statement to identify and coach store opportunities
- Conduct town halls and open door policy to address associate needs and concerns
- Identify and develop store leaders through coaching and training for true succession planning
- Achieve profitability through driving sales, customer service and addressing operational opportunities
- Communicate and execute all company strategy
- Oversee a team of 220+ Direct and indirect reports
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Fire I/Fire II Certified -
Overland Park Regional Fire Academy
01.2013
Emergency Medical Technician -
Johnson County Community College
01.2012
Skills
- Store operations
- Employee scheduling
- Merchandise planning
- Customer service
- Goals and performance
- Operational efficiency
- Inventory management
- Culture development
Timeline
Store General Manager
Petco
10.2023 - Current
Store Manager
The Home Depot
07.2019 - 09.2023
Emergency Medical Technician -
Johnson County Community College
Fire I/Fire II Certified -
Overland Park Regional Fire Academy
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