Austin Morris
Rogers,AR
Summary
Accomplished multi-unit retail leader with over 8 years of experience driving sales growth in the specialty pet industry. Skilled in optimizing profitability, building high-performing teams, and ensuring compliance with animal welfare regulations. Focused on analyzing market trends and executing strategic merchandising to enhance customer satisfaction and lifetime value.
Overview
9
9
years of professional experience
Work History
District Manager
Petland
Rogers, Arkansas
08.2022 - Current
- Executed P&L management for multi-unit operations, optimizing labor and reducing costs.
- Developed strategic initiatives to enhance sales performance and streamline operational processes.
- Recruited, trained, and mentored store managers to foster internal promotions and leadership growth.
- Coached teams on consultative selling techniques, boosting customer engagement and satisfaction.
- Conducted comprehensive store audits to ensure compliance and enhance operational efficiency.
- Ensured strict adherence to pet health protocols, sanitation, and animal husbandry standards.
Store Manager
Petland Rogers
Rogers, Arkansas
09.2020 - 07.2022
- Managed retail store operations with a focus on P&L oversight and compliance.
- Recruited, trained, and supervised employees to enhance customer service and sales proficiency.
- Conducted daily operations, including opening, closing, and cash handling procedures.
- Developed weekly work schedules aligning staffing levels with business demands.
- Implemented policies ensuring compliance with local and USDA regulations, enhancing operational integrity.
- Facilitated staff meetings to relay updates and set clear expectations.
- Executed customer relationship management and community outreach initiatives to strengthen community ties and customer loyalty.
- Oversaw localized marketing efforts and visual merchandising strategies to attract customers and optimize product presentation.
Pet Counselor
Petland Joplin
Joplin, Missouri
03.2018 - 08.2020
- Cultivated customer relationships through effective communication and education on products and pet care, fostering long-term loyalty.
- Tailored pet care solutions to align with customer lifestyles, enhancing overall satisfaction and retention.
- Applied knowledge of breed care and nutrition to ensure optimal animal health.
- Executed safe handling practices in animal husbandry to promote welfare standards.
- Maintained kennel environments to support animal comfort and safety.
- Developed expertise in animal care, ensuring adherence to best practices in handling.
- Boosted sales by implementing strategic visual merchandising techniques that highlighted key products.
Education
Retail Management
Petland University
Chillicothe, OH07-2026
Some College (No Degree) - Kinesiology
Missouri Southern State University
Joplin, MOHigh School Diploma -
Webb City Highschool
Webb City, MO05-2016
Skills
- P&L management
- Financial oversight
- Operational audits
- Strategic planning
- Employee development
- Employee training
- Consultative selling
- Client relationship management
- Leadership
Timeline
District Manager
Petland
08.2022 - Current
Store Manager
Petland Rogers
09.2020 - 07.2022
Pet Counselor
Petland Joplin
03.2018 - 08.2020
Retail Management
Petland University
Some College (No Degree) - Kinesiology
Missouri Southern State University
High School Diploma -
Webb City Highschool