Austin Pate
Dog Groomer
Cullowhee,NC
Summary
Motivated and detail-oriented job seeker and student eager to secure an entry-level IT position. Demonstrates reliability, dedication, and a resourceful approach to problem-solving, with a passion for computers and technology.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Dog Groomer/Shop Manager
Smoky Mountain Pet Services
Sylva, NC
01.2020 - Current
- Participated in the hiring/termination process of employees.
- Cut and styled pet hair according to client instructions.
- Provided specialty breed clips for many breeds such as Shi-tzus, Poodles, Schnauzers and Yorkshire Terriers.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Trained team members in successful strategies to build working skills, meet operational and sales targets, and maintain high productivity
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Dog Grooming Apprentice/Assistant Shop Manager
Smoky Mountain Pet Services
Sylva, NC
07.2018 - 01.2020
- Spoke to customers regarding grooming services, pricing, and cross-sold additional items.
- Created customer appointments and provided each customer with a courtesy reminder call 24 hours before appointment.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Managed inventory control, cash control, and store opening and closing procedures.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept animal coats maintained and healthy with regular brushing, dematting, and trimming.
- Presented a successful business plan that increased yearly income from ~$60,000 per year to ~$120,000 per year via increased staffing, relocation, and advertisement.
- Reported issues to higher management with great detail.
Dog Bather
Smoky Mountain Pet Services
Sylva, NC
06.2017 - 06.2018
- Kept cages, kennels, and grooming areas neat and clean.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Promoted parasite protection as well as skin and coat health through regular grooming, specialty shampoo, and supplement recommendations for pet owners.
Back of House Team Member
Lulu's On Main
Sylva, NC
07.2014 - 05.2017
- Unloaded and stocked kitchen supplies.
- Prepared food and drinks while following safe food handling procedures.
- Maintained and sanitized service stations, prep areas, and countertops.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Assisted with training new BOH staff members.
BOH Team Member
Guadalupe
Syva, NC
08.2016 - 01.2017
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Removed garbage, compost, and recycling, and placed in designated container areas.
- Prepared food and drinks while following safe food handling procedures.
- Unloaded and stocked kitchen supplies.
Education
High School Diploma -
Jackson County Early College
Sylva, NC 05.2013 - 12.2016
Associate of Applied Science - Computer Engineering Technology
Southwestern Community College
Sylva, NC 06.2013 - 12.2016
Cybersecurity Professional Bootcamp
North Carolina State University
Raleigh, NC 10.2022 - 08.2023
Skills
Customer service
Certification
Certified Microsoft Office Specialist 2016-2017
Hobbies
Assemble custom computer systems and provide troubleshooting support for basic hardware and software issues, both for personal use and for family and friends.
Novice soldering skills for hobbyist electronics assembly or repair
Timeline
Cybersecurity Professional Bootcamp
North Carolina State University
10.2022 - 08.2023
Dog Groomer/Shop Manager
Smoky Mountain Pet Services
01.2020 - Current
Dog Grooming Apprentice/Assistant Shop Manager
Smoky Mountain Pet Services
07.2018 - 01.2020
Dog Bather
Smoky Mountain Pet Services
06.2017 - 06.2018
BOH Team Member
Guadalupe
08.2016 - 01.2017
Certified Microsoft Office Specialist 2016-2017
05-2016
Back of House Team Member
Lulu's On Main
07.2014 - 05.2017
Associate of Applied Science - Computer Engineering Technology
Southwestern Community College
06.2013 - 12.2016
High School Diploma -
Jackson County Early College
05.2013 - 12.2016