Austin Pearce
Woodstock,GA
Summary
Personable and friendly individual with excellent work ethic and extensive knowledge in customer relations. Demonstrated ability in analytical thinking. Seeking a role in Business Management to leverage interpersonal skills and passion for helping others.
Overview
6
6
years of professional experience
Work History
Operations Manager
LA Fitness
Woodstock, GA
01.2024 - Current
- Greets Public with Decorum and Engaging Conversation
- Manage and Organize Reception Area for all Members and Staff
- Oversee Gym Facilities & Equipment with Sanitary Compliance
- Made outbound collection calls to members
- Conduct Team Meetings and Collaborative Team Projects to build Team Rapport and bridge Client Retention
- Assisted members with renewing memberships and any questions regarding facility
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
Assistant General Manager
Stretch Zone
Woodstock, GA
02.2022 - 12.2023
- Provide Clients with individualized care through Stretch Zone’s esteemed Stretching Programs Regime
- Schedule 5 -10 Daily Appointments
- Create Sales & Marketing Strategy Platforms to increase Business and Client Population Growth demographically
- Increase 10% Sales Development with weekly Client Enrollment telephonically, texting, and social media e-tools
- Boost Monthly Walk-In Progression by 5% with Marketing Events and Trade Shows
- Reconnect All Rebounding Clients with New Stretch Zone Regime Services to build rapport and legacy retention
- Choreograph Dynamic Visual Displays & Demos for future goal benchmark Client Enrollments
Assistant Branch Manager
Republic Finance
Woodstock, GA
01.2023 - 01.2024
- Manage over $10 million in Customer Accounts
- Analyze Data to meet monthly KPI Goals with Smart Technologies
- Practice Compliance and Ethics in Loan Closings
- Manage Accounts Receivable and Spreadsheets for Total Daily Deposits
- Provide Audit Checks and Balances to ensure Company Policies are streamlined and cost efficient
- Conduct Weekly Profit & Loss Reports to assess and forecast Branch Goals
- Provided training to new employees on company policies and procedures.
- Organized special events such as seminars or workshops related to banking services.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
Leasing Consultant
Campus Life & Style
Kennesaw, GA
10.2018 - 11.2022
- Schedule Appointments for Property Showings and Catalog Client Requests
- Greet Potential Clients and Prepare Contract Leases for Buyers and Sellers
- Conduct Highlighting Property Showings which lead to a 10% Increase in Client Traffic
- Assist Prospective Tenants with Logistics and Move-in Process
- Inspect Properties before and after move-ins to schedule Maintenance, Cleaning and Client Services
- Answer Inquiries for all Potential Parties to ensure positive communication and formulate ideal resolutions
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
Education
Bachelor of Health Science - Public Health
Kennesaw State University
Kennesaw, GA12.2022
Skills
- Communication
- Customer Relationship Management
- Hospitality Service
- Organization
- Motivated Work Ethic
- Goal-Oriented Mindset
- Analytical Thinking
- Negotiation
- Leadership
- Active listening
- Marketing
- Relationship Building
- Conflict Management
- Financial Management
- Contract Management
- Personable Demeanor
Accolades
- Dean's List, Fall & Spring of 2018-2022
- Presidents’ List, Fall of 2021
- Graduation GPA, 3.61
- Cum Laude Graduate, Relevant Communications & Economic Studies
Timeline
Operations Manager
LA Fitness
01.2024 - Current
Assistant Branch Manager
Republic Finance
01.2023 - 01.2024
Assistant General Manager
Stretch Zone
02.2022 - 12.2023
Leasing Consultant
Campus Life & Style
10.2018 - 11.2022
Bachelor of Health Science - Public Health
Kennesaw State University