Austin Rhoads
Columbia,TN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages a team of store associates and assistant managers.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Store Manager
Mellow Mushroom Pizza Bakers
Franklin, Tennessee
08.2023 - 09.2026
- Supported daily store operations to maintain smooth service and keep customers satisfied.
- Resolved customer questions and issues, enhancing overall dining experience.
- Recruited, trained, and supervised new employees to build a skilled and effective team.
- Completed opening, closing, and cash handling tasks each day.
- Balanced sales, reconciled cash, and made bank deposits to support opening and closing duties.
- Prepared weekly schedules to confirm proper floor coverage within fiscal guidelines.
- Ensured proper implementation of safety regulations and company policies.
- Monitored inventory levels and placed merchandise orders, ensuring optimal stock availability.
Assistant Manager
Washtopia
Spring Hill, Tennessee
07.2020 - 07.2023
- Directed team projects to enhance operational efficiency within the facility.
- Trained and supervised staff on cleaning methods and equipment use.
- Managed daily car wash operations and workflow.
- Applied customer service standards to improve client satisfaction.
- Created promotional campaigns that strengthened customer loyalty and increased profitability.
- Resolved employee and customer conflicts by implementing practical solutions.
- Reviewed customer complaints and implemented corrective action.
General Manager
Zaxby's Chicken Fingers & Buffalo Wings
Spring Hill, Tennessee
02.2010 - 07.2020
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Oversaw daily operations to ensure smooth service and uphold quality standards.
- Coordinated staff schedules to align with peak business hours and optimize labor utilization.
- Monitored inventory to maintain balanced stock levels and minimize waste.
- Completed performance reviews to share feedback and spot training needs.
- Followed health regulations and safety standards during food preparation.
Education
High School Diploma -
Home Life Academy
Jackson, TN10-2013
Skills
- Customer relationship management
- Sales reconciliation
- Sales forecasting
- Maximizing profitability
- Inventory management
- Budget management
- Workforce management
- Training and mentoring
- Safety compliance
- Store opening and closing
Certification
- ServSafe Ceritified
Timeline
Store Manager
Mellow Mushroom Pizza Bakers
08.2023 - 09.2026
Assistant Manager
Washtopia
07.2020 - 07.2023
General Manager
Zaxby's Chicken Fingers & Buffalo Wings
02.2010 - 07.2020
High School Diploma -
Home Life Academy