Austin Rovario
Daytona Beach,FL
Summary
Dynamic Assistant Store Manager with a proven track record at Jimmy John’s, enhancing store performance through strategic inventory control and customer experience improvements. Excelled in team leadership and problem-solving, boosting customer satisfaction and store efficiency. Skilled in POS systems and staff management, driving sales growth and operational excellence.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Jimmy John’s
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
Diploma -
Napa Vine High
Napavine, WASkills
- Retail operations
- Inventory control
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Employee coaching
- Loss prevention
- Sales expertise
- Strategic planning
- Sales techniques
- Relationship building and management
- Sales growth
- Issue resolution
- Staff scheduling
- Transaction processing
- Stock rotations
- Inventory counting
- Order management
Timeline
Assistant Store Manager
Jimmy John’s
05.2023 - Current
Diploma -
Napa Vine High