Austin Rowton
Springfield,MO
Summary
Accomplished Regional Manager at Planet Fitness, adept in strategic planning and staff training, led initiatives that significantly improved market share and customer satisfaction. Leveraged operations expertise and staff management skills at Orangetheory Fitness to drive sustainable growth and achieve notable cost savings, demonstrating a strong blend of analytical and leadership capabilities.
Overview
7
7
years of professional experience
Work History
Regional Manager
Planet Fitness
MO, IL, AR, AZ
09.2022 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Director of Operations
Orangetheory Fitness
Arkansas
02.2018 - 09.2022
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Education
Bachelor of Science -
Arkansas Tech University
Russellville, AR12.2017
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
Timeline
Regional Manager
Planet Fitness
09.2022 - Current
Director of Operations
Orangetheory Fitness
02.2018 - 09.2022
Bachelor of Science -
Arkansas Tech University