Austin Stepp
Fruitland,ID
Summary
Highly skilled operations and maintenance professional with 4+ years of hands-on experience in robotics-driven Amazon fulfilment environments. Strong background in robotic system support, equipment troubleshooting. preventative maintenance, inventory accuracy, and workflow restoration. Proven ability to diagnose mechanical and electrical issues, reset and maintain automated units, and remove operational barriers to sustain high-volume production. Recognized for leadership, technical aptitude, and the ability to train teams in fast-paced, automation-
heavy settings.
Overview
5
5
years of professional experience
Work History
FULFILLMENT ASSOCIATE / AFM / JAM CLEARER
Amazon
05.2024 - Current
- Returned with expanded mechanical/HVAC skills enhancing troubleshooting capability.
- Performed jam clearing, robotic resets, workflow restoration, and automation floor support.
Responded to andon calls, removing operational barriers and supporting associates. - Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Cleared advanced jams on Tray Sorters, Auto-Induct systems, downstream belts, and elevated conveyance lines, restoring continuous product flow.
- Utilized HMI panels to diagnose equipment faults, perform resets, adjust settings, and keep large automated systems running efficiently.
- Replaced labels, corrected sensor-related issues, and performed rapid recovery actions to maintain high machine through put.
- Executed system restarts and fault recoveries using both web-based control applications and main physical control panels for major sorting and conveyance machinery.
- Responded to andon alerts, removed workflow barriers, and supported associates in maintaining safe, efficient operations.
HVAC APPRENTICE
Benchmark Electric
05.2023 - 05.2024
- Assisted electricians and HVAC technicians with installations and maintenance.
- Interpreted schematics and blueprints.
- Fabricated sheet metal and installed piping systems.
- Strengthened mechanical troubleshooting and safety practices.
- Learned how to work independently and be self-motivated while employed as an Apprentice for a small business owner.
- Performed tasks as directed by supervisor or journeyman.
- Worked with and safely operated motorized equipment to complete work and avoid injury.
- Helped inspect completed work to confirm specification compliance.
- Used cutting and grinding principles and techniques to safely complete tasks
FULFILLMENT ASSOCIATE / AFM / LEARNING AMBASSADOR
Amazon
01.2019 - 05.2023
- Supported Amazon's robotics (Kiva/AGV) floor systems, performing robotic drive resets, clearing jams, restoring workflows, and maintaining floor health.
- Diagnosed robotic drive, sensor, pod alignment, and traffic flow issues, minimizing interruptions.
- Conducted preventative maintenance and troubleshooting on automated machinery, printers, scanners, and warehouse systems.
- Served as Amnesty Floor Monitor (AFM), responding to andon alerts and supporting associates.
- Completed ICQA cycle counts, audits, and accuracy checks.
- Trained groups of up to 10 new hires on systems and safety.
With my background working as a Fulfillment Associate, I understand the importance of meeting
leadlines without compromising quality standards set by the company - In addition to being able to lift heavy objects up to 50 Ibs, I can also stand for long periods of time while completing assigned tasks.
- Managed inventory and prepared orders for shipment within a tight deadline
Education
High School Diploma -
Fruitland High School
Fruitland, IDSkills
- Robotics Floor Operations (Kiva/AGV Systems)
Automation System Support & Unit Reset - Preventative Maintenance on Automation
Machinery - Mechanical & Electrical Fundamentals
- RFScanner Systems, Warehouse Software, HMI
Interfaces - Equipment Troubleshooting & Root Cause
- Robotic Pod Staging & Floor Health Monitoring
- Inventory Control, Cycle Counting & Quality
Audits (ICQA) - Fault Diagnosis, Jam Clearing, System Recovery
- Safety, Compliance & Emergency Response Procedures
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FULFILLMENT ASSOCIATE / AFM / JAM CLEARER
Amazon
05.2024 - Current
HVAC APPRENTICE
Benchmark Electric
05.2023 - 05.2024
FULFILLMENT ASSOCIATE / AFM / LEARNING AMBASSADOR
Amazon
01.2019 - 05.2023
High School Diploma -
Fruitland High School