Austin Thurman
Melbourne,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Teller
Wells Fargo
Melbourne, FL
04.2022 - Current
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Explained account information to customers in detail as needed.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers in opening new accounts and completing required paperwork.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Built and maintained client relationships through quality, personalized interactions.
Customer Service Representative
Publix
Melbourne, FL
08.2018 - 04.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Crew Trainer
Hardees Fast Food
Melbourne, FL
10.2014 - 08.2018
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Ensured that all safety protocols were followed during training sessions.
- Organized team building activities to foster a positive work environment among crew members.
- Instructed new team members on correct procedures for operations.
- Led by example, upholding company policies and exemplifying desired behaviors.
Education
Associate of Arts - General
Eastern Florida State College
Cocoa, FL05-2022
High School Diploma -
Homeschool Of Florida
Palm Bay, FL05-2018
Skills
- Goal-oriented focus
- Professionalism and Courtesy
- Confidentiality and Discretion
- Banking Product Knowledge
- Transaction processing accuracy
- Customer Relationship Building
- Cash Handling
- Drawer balancing
- Strong sense of banking ethics
- Excellent communication skills
- Relationship building and management
- Exceptional customer service
- Customer Service
References
References available upon request.
Timeline
Teller
Wells Fargo
04.2022 - Current
Customer Service Representative
Publix
08.2018 - 04.2022
Crew Trainer
Hardees Fast Food
10.2014 - 08.2018
Associate of Arts - General
Eastern Florida State College
High School Diploma -
Homeschool Of Florida