Austin Ugorji
Summary
Dedicated and seasoned Customer Service Representative with over 10 years of extensive experience in delivering exceptional customer support across various industries. Adept at handling diverse customer inquiries, resolving complaints, and providing timely and effective solutions. Proven track record of building strong customer relationships and fostering customer loyalty through superior communication and problem-solving skills. Skilled in utilizing CRM systems and multitasking in fast-paced environments to meet and exceed customer satisfaction goals. Committed to maintaining a positive and professional demeanor while ensuring optimal customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Amazon
03.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Service Representative
Target
08.2013 - 01.2020
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Hagerstown Community College
Hagerstown, MDSkills
- Handling Escalations
- Complaint Resolution
- Regulatory Compliance
- Information Security
- Technical Support
- Sales Promotion
- Customer Retention
Timeline
Customer Service Manager
Amazon
03.2020 - Current
Customer Service Representative
Target
08.2013 - 01.2020
Hagerstown Community College