Austin Vaden
Roanoke,VA
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Anthem, Inc.
Roanoke, USA
10.2018 - Current
- Supported members across Medicare Supplement, Medicare Advantage, GRS, and Prescription Drug Plans, resolving inquiries and claims with compassionate, first-call resolution service.
- Educated members on plan benefits while resolving billing and claims issues to enhance member understanding and satisfaction.
- Proofread member correspondence, processed Access Requests, and generated procedural documents to maintain operational accuracy in GBD Inventory operations.
- Provided training to team members on proofreading procedures and access request protocols, enhancing accuracy and workflow efficiency to remain in compliance.
- Coordinated outreach with members, providers, and third parties to ensure timely, accurate communication and foster positive relationships.
- Recognized for strong customer service, problem-solving, and relationship-building skills.
- Recognized by the company with an Impact Award for assisting a blind member and her son over a two-year period to resolve a complex enrollment error, collaborating with multiple departments to achieve a meaningful resolution.
RGIS Inventory Specialist
RGIS Inventory Specialists
Roanoke, USA
02.2018 - 05.2018
- Performed inventory audits for healthcare and retail clients, verifying stock levels and gain/loss records.
- Identified and reported discrepancies to enhance accuracy of financial and operational reporting.
- Ensured high accuracy and attention to detail in fast-paced, client-facing environments, supporting client satisfaction.
Personal Banker
Wells Fargo
Salem, USA
01.2016 - 11.2017
- Cultivated long-term customer relationships through dedicated service and expert financial guidance, leading to improved client retention.
- Assisted customers with financial transactions and account management, providing tailored banking solutions to enhance customer satisfaction.
- Managed cash handling and adhered to risk management procedures to prevent fraud.
- Achieved promotion from Teller to Personal Banker by delivering exceptional customer service.
Service Desk Coordinator
Paul Mitchell The School Roanoke
Roanoke, USA
04.2015 - 10.2015
- Delivered exceptional customer service and system support, improving student and client satisfaction.
- Guided students in achieving professional goals through tailored advice and educational resources.
- Cultivated strong relationships with students, clients, and staff, fostering a supportive community.
- Managed inventory, supported sales goals, and maintained operational efficiency.
Sales Associate
CosmoProf
Roanoke, USA
08.2014 - 03.2015
- Provided exceptional customer service, fostering relationships and improving overall shopping experience.
- Assisted customers in selecting products and provided education to facilitate informed purchasing decisions.
- Oversaw cash transactions and inventory management, ensuring effective merchandising and operational flow.
Cashier
Target
Roanoke, USA
08.2012 - 03.2013
- Processed transactions accurately while providing friendly and efficient customer service.
- Assisted customers with product inquiries and resolved issues, contributing to improved shopping experience.
- Maintained organized checkout areas and supported inventory and store operations, ensuring smooth transactions.
Education
Cosmetology - Vocational
Burton Center
Salem05-2013
General Studies - High school Diploma
Northside High School
Roanoke, VA06-2012
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative II
Anthem, Inc.
10.2018 - Current
RGIS Inventory Specialist
RGIS Inventory Specialists
02.2018 - 05.2018
Personal Banker
Wells Fargo
01.2016 - 11.2017
Service Desk Coordinator
Paul Mitchell The School Roanoke
04.2015 - 10.2015
Sales Associate
CosmoProf
08.2014 - 03.2015
Cashier
Target
08.2012 - 03.2013
Cosmetology - Vocational
Burton Center
General Studies - High school Diploma
Northside High School