Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Austin Yoder

Evansville,Indiana

Summary

Results-driven Operations Manager with a proven track record of optimizing processes and enhancing efficiency in diverse organizational settings. Adept at streamlining workflows, implementing strategic initiatives, and ensuring seamless operations. Excels in team leadership, fostering a collaborative environment, and cultivating strong interpersonal relationships. Eager to leverage my operational expertise to transition into a training coordinator role, where I can impart knowledge, mentor teams, and contribute to the professional development of individuals within the organization. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Overview

12
12
years of professional experience

Work History

Senior Operations Administrator

FedEx Ground
Evansville, Indiana
11.2021 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Checked weekly reports and updated projections to account for changing conditions.

Implementation Specialist

FedEx Ground
Remote
02.2021 - 11.2021
  • Prepared presentations outlining proposed changes or enhancements for upper management review.
  • Developed and documented implementation plans for new software systems.
  • Reduced process lags by supervising implementation managers to ensure optimal productivity.

Operations Training Specialist

FedEx Ground
Livonia, MI
07.2017 - 11.2021
  • Identified gaps in existing knowledge or skills among operations personnel through surveys or interviews.
  • Conducted one-on-one coaching sessions with operations personnel to improve job performance.
  • Created and maintained detailed records of all training activities, materials, and results.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.

Operations Manager

FedEx Ground
Indianapolis, IN
11.2011 - 07.2017
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Hired and onboarded team members to meet immediate and expected demand.

Education

Postbaccalaureate - Computer Information Systems

University of Southern Indiana
Evansville, IN
12.2022

MBA - Business Administration - Human Resources

University of Southern Indiana
Evansville, IN
12.2018

Bachelor of Science - Adult Education

Indiana State University
Terre Haute, IN
12.2016

Skills

  • Project Management
  • Operations Management
  • MRP and ERP Systems
  • HR Knowledge
  • Technology
  • Human Resources
  • Team Training
  • Customer Relationship Management

References

References available upon request.

Timeline

Senior Operations Administrator

FedEx Ground
11.2021 - Current

Implementation Specialist

FedEx Ground
02.2021 - 11.2021

Operations Training Specialist

FedEx Ground
07.2017 - 11.2021

Operations Manager

FedEx Ground
11.2011 - 07.2017

Postbaccalaureate - Computer Information Systems

University of Southern Indiana

MBA - Business Administration - Human Resources

University of Southern Indiana

Bachelor of Science - Adult Education

Indiana State University
Austin Yoder