Marlon Gomez
Effort,USA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Operations Administrator
FedEx Ground
Northampton, Pennsylvania
05.2026 - Current
- Promoted high level of customer service to maintain client satisfaction.
- Resolved customer service inquiries related to operational matters in a timely manner.
- Established quality control standards for operational processes and procedures.
- Used verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Locate lost packages
- Update and help close cases in the FedEx Case Enterprise Business Service portal (CEBS)
- Help ensure customers packages get delivered
Package Handler
FedEx
Northampton, USA
01.2025 - 04.2026
- Loaded and unloaded packages using conveyor systems and manual handling techniques.
- Lifting, pushing, and pulling packages, which can be heavy and repetitive.
- Stacked boxes onto pallets in an efficient manner.
- Positioned shipping labels facing up on the conveyor belt for scanner readability.
- Organizing packages as they come down a chute or slide to prevent jams.
- Identifying damaged packages or items that need special handling (ICs) and removing them from the line.
- Repairing damaged boxes, such as re-taping them.
Project Administrator
D'Onofrio General Contractors Corp.
Brooklyn, USA
07.2018 - 12.2024
- Assist the project manager & field supervisor with daily tasks
- Created invoices for completed jobs to ensure timely billing
- Prepare job folders & paperwork for foremen
- Utilizing Microsoft Office and Adobe Creative Cloud for daily tasks
- Participate in helping track inventory
- Maintained job work log to track Pending, Active, and completed tasks for project oversight
- Billing open invoices to customers
- Reporting revenue, outstanding and overdue payments
- Managed financial records to support accurate revenue reporting
Education
Construction Management - Some College
Nassau Community College
Garden City, NY05-2018
Skills
- Inventory management
- Scheduling and planning
- Task prioritization
- Daily log maintenance
- Customer service
- Physical stamina
- Hand-eye coordination
- Team collaboration
- Adaptability
- Communication skills
- Bilingual
- Microsoft Office
- Project administration
- Project reporting
- Adobe Creative Suite
Certification
- Life, Accident & Health Insurance License, 01/01/23, 12/01/25, NY, PA
- Insurance Producer License, Life Insurance License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Senior Operations Administrator
FedEx Ground
05.2026 - Current
Package Handler
FedEx
01.2025 - 04.2026
Project Administrator
D'Onofrio General Contractors Corp.
07.2018 - 12.2024
Construction Management - Some College
Nassau Community College