Austine Kelechi Enwerem
Silver Spring,MD
Summary
Proven leader with a track record of enhancing team productivity and workplace safety at Yum Brands Inc. Skilled in employee training and guest service, I excel in motivating teams and enforcing rules. Leveraging production leadership and knowledge sharing, I consistently improve operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Lead
Yum Brands Inc.
Silver Spring, MD
10.2023 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
Cashier
CJ's electronic company
Lagos, Nigeria
06.2020 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
St. Anthony International School
Lagos, Nigeria05-2020
Associate of Science - Computational Science
Montgomery College
Rockville, MDSkills
- Productivity monitoring
- Production leadership
- Rules enforcement
- Daily reporting
- Shift leadership
- Workplace safety
- Guest service
- Knowledge sharing
- Team motivation
- Employee training
Languages
French
Limited
Timeline
Shift Lead
Yum Brands Inc.
10.2023 - Current
Cashier
CJ's electronic company
06.2020 - 09.2022
High School Diploma -
St. Anthony International School
Associate of Science - Computational Science
Montgomery College
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