Austin Karasek
Antioch,IL
Summary
Hardworking, detail-oriented individual, that excels at managing proper workflow, assigning individuals tasks that best suit their personalities and skills, and maximizing efficiency in the workplace. Well educated, student, capable of complex decision making and tackling difficult problems, solving client issues with ease. Consistently recognized for providing hard work, possessing a good work ethic, creating effective strategies, and completing tasks to their fullest extent. Capable of multitasking, and managing multiple things at once, making a capable and effective leader.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
Antioch, IL
07.2022 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Documented store inventory and resource management processes to reduce waste and increase profitability.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on daily basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Grocery Store Clerk
Piggly Wiggly Supermarket
Antioch, IL
01.2020 - 05.2022
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
- Managed inventory by stocking shelves and rotating products to minimize waste.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Helped maintain overall store appearance by cleaning floors, windows, and restrooms regularly.
- Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Contributed to sales goals by promoting special offers or featured products to customers during their visit.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
Education
Associate of Arts - Undeclared
College of Lake County
Grayslake, IL08.2024
High School Diploma -
Antioch Community High School, IL
Antioch, IL05.2023
Skills
- Operations Monitoring
- Performance Improvement
- Regulatory Compliance
- Employee Training
- Conflict Resolution
- Decision-Making Capabilities
- Guest Service
- Team Motivation
- Work Delegation
- Effective communication
- Task prioritization
- Problem-Solving
Accomplishments
Achieved cumulative GPA of 4.68 in high school, with management of 8 AP classes over high school career. Accomplished honor roll college classes with high A. Took part in several clubs, including environmental club. Rose up the ranks of current job from simple team member to shift leader after demonstrating exceptional ability to lead.
Timeline
Shift Lead
Jersey Mike's Subs
07.2022 - Current
Grocery Store Clerk
Piggly Wiggly Supermarket
01.2020 - 05.2022
Associate of Arts - Undeclared
College of Lake County
High School Diploma -
Antioch Community High School, IL