Austin "Nick" Dimitras
Lawrence,KS
Summary
Proficient in leveraging CRM tools to manage customer relationships and track sales performance. Known for strategic planning and effective objection handling, contributing to high levels of customer satisfaction and sales success. I am an results-driven sales consultant with expertise in customer relationship management, strong negotiation skills. Committed to enhancing customer satisfaction and driving sales growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Consultant
Dale Willey Automotive
Lawrence, KS
01.2025 - Current
- Assisted customers in selecting vehicles based on needs and preferences.
- Developed strong product knowledge to effectively communicate features and benefits.
- Utilized CRM software to track leads and manage customer relationships efficiently.
- Conducted follow-up communications to ensure customer satisfaction post-purchase.
- Participated in training sessions to improve sales techniques and product knowledge continuously.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Maintained up-to-date knowledge of industry trends and competitor offerings for informed selling strategies.
- Closed sales by overcoming objections, asking for sales, and negotiating price.,
Sales Manager
Laird Noller Lawrence
Lawrence, KS
06.2024 - 12.2024
- Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends and competitor activities to identify opportunities for product improvement.
- Trained and mentored new sales team members on best practices and company policies.
- Collaborated with marketing teams to create effective promotional campaigns and increase brand awareness.
- Monitored sales performance metrics, implementing adjustments to meet targets consistently.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Supervised a team of 8-12 used car sales consultants.
- Was briefly trained in F&I for a smoother transition process from sales to finance.
- Desked used car deals and submitted loan applications in both RouteOne and CUDL
Sales Consultant
Bob Sight CDJR
Lawrence, KS
08.2019 - 06.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer understanding.
- Utilized CRM software to track leads and manage customer relationships effectively.
- Collaborated with service department to address customer concerns post-purchase.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Sales Consultant
Max Motors
Harrisonville, MO
12.2017 - 07.2019
- Collaborated with team members to streamline sales processes and enhance customer experience.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained up-to-date knowledge of inventory, promotions, and dealership policies.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Responded to customer enquiries via telephone and email.
Education
High School Diploma -
Blue Springs South High School
Blue Springs, MOSkills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Strategic planning
- Trade-in evaluations
- Strong negotiation skills
- Sales training
- CRM software VinSolutions, DealerTrack, RouteOne, CUDL
Certification
- CSP - Certified Sales Professional
- Chevrolet Certified
- GMC Certified
- Used Car Certified
Timeline
Sales Consultant
Dale Willey Automotive
01.2025 - Current
Sales Manager
Laird Noller Lawrence
06.2024 - 12.2024
Sales Consultant
Bob Sight CDJR
08.2019 - 06.2024
Sales Consultant
Max Motors
12.2017 - 07.2019
High School Diploma -
Blue Springs South High School