Australia Bennett
Princeton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Richardson
10.2022 - Current
- Assist clients with inquiries regarding insurance services and benefits.
- Assist client with application process.
- Assist and shadow new employees during client application process.
Customer Service Representative
Chiro Supply
06.2018 - 08.2020
- Take Inbound calls for payment
- Account management
- Account escalations
- Trained new staff on customer service protocols and company policies.
Collections Representative
Carlton Staffing
03.2016 - 06.2018
- Managed customer accounts and ensured timely follow-up on outstanding balances.
- Communicated with customers to resolve billing issues and payment arrangements.
- Documented collection activities in the company's database for accurate record-keeping.
Education
HIGH SCHOOL DIPLOMA -
SOUTH GARLAND HIGH SCHOOL
LICENSED BEAUTICIAN -
OGLE BEAUTY SCHOOL
Skills
- Microsoft Word/Excell
- Payment processing
- Account management
- Data entry
- Troubleshooting inquiries
- Complaint resolution
- Training employees
- Team collaboration
Assessments
- CALL CENTER CUSTOMER SERVICE, HIGHLY PROFICIENT
- CUSTOMER FOCUS & ORIENTATION, HIGHLY PROFICIENT
Timeline
Customer Service Representative
Willis Towers Watson
10.2022 - Current
Customer Service Representative
Chiro Supply
06.2018 - 08.2020
Collections Representative
Carlton Staffing
03.2016 - 06.2018
HIGH SCHOOL DIPLOMA -
SOUTH GARLAND HIGH SCHOOL
LICENSED BEAUTICIAN -
OGLE BEAUTY SCHOOL