Autumn Brunett
Providence,RI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Always willing to create personalized customer experiences while helping team members and have strong abilities.
Overview
4
4
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Pottstown, PA & Providence, RI
08.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
In-Shop Crew
Jimmy Johns Sandwich Shop
Henderson, NV
09.2020 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Dishwasher/Prep Cook
JWM Catering
Henderson, NV
08.2018 - 09.2020
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or kitchen items used often by kitchen staff.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
Education
Associate of Arts - Baking And Pastry Arts
Johnson & Wales University
Providence, RI05.2024
High School Diploma -
James Madison High School
Norcross, GA11.2021
Skills
- Sales Expertise
- POS System Operations
- Coffee Machinery
- Excellent Memory
- Food Preparation and Safety
- Safe Food Handling Practices
- Hospitality Service Expertise
- Team Leadership
- Exceptional Customer Service
- Serve Customer Needs
Timeline
Barista
STARBUCKS COFFEE COMPANY
08.2021 - Current
In-Shop Crew
Jimmy Johns Sandwich Shop
09.2020 - 10.2020
Dishwasher/Prep Cook
JWM Catering
08.2018 - 09.2020
Associate of Arts - Baking And Pastry Arts
Johnson & Wales University
High School Diploma -
James Madison High School