Autumn Donnelly
Cocoa,USA
Overview
8
8
years of professional experience
Work History
Service Leader
Olive Garden Restaurant
2021.12 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Cardiac Monitor Technician
Parrish Medical Center
2019.04 - 2021.12
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
Mental Health Technician
Palm Point Behavioral Health
2020.11 - 2021.08
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
CNA,HUC,CMT
Health First Cape Canaveral Hospital
2017.02 - 2020.01
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
Associate of Science - Social and Human Services
Eastern Florida State College
Cocoa, FL2025-12
Associate in Art -
Eastern Florida State College
Cocoa, FL12.2021
Skills
- Exceptional communication
- Recovery
- Teamwork
- Multitasking
- Stress reduction techniques
- Suicide prevention
- Behavior management
- Patient safety management
Timeline
Service Leader
Olive Garden Restaurant
2021.12 - Current
Mental Health Technician
Palm Point Behavioral Health
2020.11 - 2021.08
Cardiac Monitor Technician
Parrish Medical Center
2019.04 - 2021.12
CNA,HUC,CMT
Health First Cape Canaveral Hospital
2017.02 - 2020.01
Associate in Art -
Eastern Florida State College
Associate of Science - Social and Human Services
Eastern Florida State College