Autumn Hawkins
Maryville,TN
Summary
Detail-oriented and compassionate administrative professional with many years of experience in healthcare office coordination. Proven ability to manage front office operations, support medical staff, and maintain patient satisfaction in fast-paced hospital settings. Seeking to contribute my organizational and interpersonal skills to enhance operational efficiency and patient care at Prisma Health/Blount Memorial Hospital.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager – BMPG General/Vascular/Plastic Surgical Services
Prisma Health/ Blount Memorial Hospital
Maryville, TN
05.2025 - Current
- I currently manage five surgery clinics. I oversee daily operations to ensure efficient clinic flow and a positive patient experience. Supervise, mentor, and evaluate clinical and clerical staff. Lead team meetings and communicate updates. Coordinate providers schedules. I oversee all five offices work queues, and charge reviews. Manage staff pto to ensure proper coverage.
CMA Site Coordinator – BMPG Pulmonary & Sleep Medicine
Prisma Health/ Blount Memorial Hospital
Maryville, TN
05.2023 - 05.2025
- Coordinate daily front office operations, including scheduling, patient intake, insurance verification, and records management.
- Serve as a liaison between patients, physicians, and hospital departments to ensure effective communication and workflow.
- Maintain compliance with HIPAA regulations while managing sensitive patient data and records.
- Train and supervise new employees
Certified Medical Assistant
Blount Memorial Physician’s Group
07.2019 - 01.2024
- Supported physicians and nurses with administrative tasks, including transcription, supply ordering, and appointment reminders.
- Handled billing inquiries and resolved insurance claim discrepancies.
- Managed electronic health records (EHR) and ensured accuracy in patient documentation.
Receptionist
Knoxville Pediatric Associates
Alcoa, TN
11.2014 - 10.2018
- Nikki Cox (865) 982-7396
- Foothills Pediatric
Office Coordinator - Reception / Medical billing Rep
Blount Neurology
08.2010 - 11.2014
- Thea Cross (865) 980-5200
- Thea Cross M.D
Receptionist
East Tennessee Medical Group
03.2006 - 08.2010
- Beth Russell (865) 984-3864
Education
High school diploma -
Heritage High School
Maryville, TN05.2006
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
Accomplishments
CCMA- Certificate
Certification
Certified Medical Assistant License
Timeline
Practice Manager – BMPG General/Vascular/Plastic Surgical Services
Prisma Health/ Blount Memorial Hospital
05.2025 - Current
CMA Site Coordinator – BMPG Pulmonary & Sleep Medicine
Prisma Health/ Blount Memorial Hospital
05.2023 - 05.2025
Certified Medical Assistant
Blount Memorial Physician’s Group
07.2019 - 01.2024
Receptionist
Knoxville Pediatric Associates
11.2014 - 10.2018
Office Coordinator - Reception / Medical billing Rep
Blount Neurology
08.2010 - 11.2014
Receptionist
East Tennessee Medical Group
03.2006 - 08.2010
High school diploma -
Heritage High School