Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
Autumn Henhoeffer

Autumn Henhoeffer

Customer Service
Raleigh,North Carolina

Summary

Driven and adaptable professional with a solid background in customer service and team leadership. Excels in enhancing customer satisfaction and streamlining operations. Skilled in communication and multitasking, with a proven history of fostering teamwork and exceeding performance goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to overcome obstacles and find satisfactory solutions.

Overview

4
4
years of professional experience

Work History

Host

Urban Food Group
Raleigh, NC
08.2024 - Current

Greeted customers, answered questions, and recommended specials to increase profits. Answered phone inquiries to schedule and confirm reservations, recorded takeout orders, and ensured the satisfaction of every guest.

Nanny

Private Family
Asheville, North Carolina
08.2023 - 07.2024

Engaged in after-school activities by assisting with sports practice and homework assignments. Ensured academic success by engaging in weekly tutoring sessions. Maintained a close personal and professional relationship with parents and family.

Shift Lead

A Ci-Tea
Asheville, North Carolina
05.2023 - 08.2023

Performed opening and closing procedures such as setting alarm systems and handling transactions. Trained new employees on company policies, procedures, and job duties. Maintained positive working relationships with fellow staff and management.

Host

Tupelo Honey Cafe
Asheville, North Carolina
10.2021 - 08.2022

Greeted customers and saw to their specific requests and needs. Communicated respectfully with customers and fellow employees to maintain a cohesive, professional work environment.

Team Member

Smoothie King
Asheville, North Carolina
06.2021 - 10.2021

Maintained positive working relationships with fellow staff and management. Participated in regular training sessions to improve product knowledge and service skills. Collaborated with team members to achieve daily goals.

Cashier/Sales Associate

Plato's Closet
Asheville, North Carolina
02.2021 - 05.2021

Performed opening and closing procedures including counting cash drawers and preparing deposits. Kept records of purchases, maintained an orderly appearance of the checkout area, and restocked supplies as needed. Resolved customer complaints professionally in accordance with company policy.

Education

Bachelor of Arts - Political Science

North Carolina State University
05-2027

High School Diploma -

Asheville High School
06-2023

Skills

  • Communication
  • Analytical and critical thinking
  • Dependable and responsible
  • Organization and time management
  • Customer relations
  • Teamwork and collaboration
  • Self-Directed
  • Multitasking Abilities
  • Human interest content
  • Interviewing strength
  • Writing and editing
  • Research and fact-checking

Affiliations

  • Journalism
  • Artistic skills
  • Tutoring
  • Volunteering

References

References available upon request.

Timeline

Host - Urban Food Group
08.2024 - Current
Nanny - Private Family
08.2023 - 07.2024
Shift Lead - A Ci-Tea
05.2023 - 08.2023
Host - Tupelo Honey Cafe
10.2021 - 08.2022
Team Member - Smoothie King
06.2021 - 10.2021
Cashier/Sales Associate - Plato's Closet
02.2021 - 05.2021
North Carolina State University - Bachelor of Arts, Political Science
Asheville High School - High School Diploma,
Autumn HenhoefferCustomer Service