Autumn Keevama
Gallup
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
2014
2014
years of post-secondary education
Work History
Sales Associate
Dollar General
Gallup
06.2023 - 07.2025
- Supervised daily store operations and maintained high customer service standards.
- Trained new sales associates on company policies and customer engagement techniques.
- Assisted customers with product selection and resolved inquiries effectively.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Conducted regular cash register audits for accuracy and compliance with policies.
- Collaborated with management to develop promotional displays and marketing initiatives.
- Ensured adherence to safety protocols and maintained a clean shopping environment.
- Assisted with the training of new sales associates.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided customer service to ensure satisfaction.
- Supervised a team of sales associates on daily tasks and operations.
- Greeted customers and provided product information.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Cross-trained on different positions to best support team during peak periods.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Provided leadership and direction to motivate department associates.
- Shared product knowledge to suggest merchandise and services to customers.
- Assisted customers with online ordering inquiries or problems.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Organized store displays for maximum visibility of products.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Promoted store credit card program by offering discounts for signing up.
- Utilized selling behaviors to identify and solve customer needs.
- Identified opportunities for process improvement and recommended changes as needed.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Developed pricing models that maximized profits while meeting customer expectations.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Maintained attractive merchandise displays to maximize purchases.
- Identified customer needs by asking questions and advising on best solutions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reduced process lags by training employees on best practices and protocols.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Education
Miymura High School
Gallup, NMSkills
- Customer service
- Visual merchandising
- Cash handling
- Sales analysis
- Product knowledge
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Pricing and labeling
- Inventory and stocking
- Opening and closing procedures
- Cash handling accuracy
- Friendly and outgoing
- Visual displays and presentations
- Positive customer experience
References
References available upon request.
Timeline
Sales Associate
Dollar General
06.2023 - 07.2025
Miymura High School