Autumn Liddell
Redford,MI
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Chick Fill A. Skilled in office management and verbal communication, adept at leading teams to exceed goals through strategic planning and effective problem-solving. Achieved significant improvements in efficiency and client relations by leveraging tech-savvy approaches and strong organizational capabilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Receptionist
Hair Styles By Nel
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Assistant Store Manager
Foot Locker
06.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Probation Assistant
19th District Court
07.2023 - 03.2024
- Gathered information from people in community, family members and agencies about conduct of probationers.
- Maintained detailed case records, documenting progress towards goals and ensuring timely submission of required reports.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Manager
Chick Fill A
06.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Internship Student
Baker Donelson
08.2021 - 11.2021
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Education
Bachelor of Science - Criminal Justice
Tennessee State University
Nashville, TN05.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Multi-line telephone operation
- Clerical Support
Timeline
Receptionist
Hair Styles By Nel
08.2023 - Current
Probation Assistant
19th District Court
07.2023 - 03.2024
Manager
Chick Fill A
06.2022 - 06.2023
Internship Student
Baker Donelson
08.2021 - 11.2021
Assistant Store Manager
Foot Locker
06.2020 - Current
Bachelor of Science - Criminal Justice
Tennessee State University
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