Autumn Martinez
Phoenix,AZ
Summary
Compassionate Patient Treatment Coordinator recognized for high productivity and efficiency in task completion. Specialized in treatment planning, patient education, and insurance coordination. Excel at communication, empathy, and time management to enhance patient care and support team objectives.
Overview
25
25
years of professional experience
Work History
Patient Treatment Coordinator
Dr. Wen Wang DDS
Phoenix, Az
10.2001 - Current
- Coordinated patient treatment plans and appointment schedules in Dr. Wen Wang DDS's office.
- Reviewed insurance benefits and explained dental treatment costs to patients clearly.
- Processed patient paperwork, consent forms, and financial arrangements with accuracy.
- Communicated treatment needs between dentist, front office, and clinical team.
- Coordinated patient treatment plans and appointment schedules in Dr. Wen Wang DDS office.
- Assisted patients with questions about procedures, payments, and scheduling options.
- Handled confidential patient information following office policies and privacy standards.
- Managed recall lists and supported case acceptance discussions for dental treatments.
- Confirmed follow-up visits and maintained organized patient records daily.
- Advised patients on the availability of financial assistance programs for medical services or products.
- Responded promptly to patient inquiries regarding treatments or services provided.
- Resolved billing discrepancies between health insurers and providers in a timely manner.
- Performed administrative duties such as data entry, filing, faxing, photocopying and scanning documents.
- Developed strong relationships with patients by providing excellent customer service support.
- Collaborated with insurance companies regarding preauthorization requirements for specific treatments or procedures.
- Ensured that all medical documents were properly filed and updated accordingly.
- Organized patient charts according to established standards prior to each appointment.
- Processed patient intake information and updated medical records prior to treatment.
- Provided administrative support for patient care staff.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received and routed care team messages and documents to appropriate staff.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated patient referrals to specialists and other healthcare services.
- Developed and implemented patient care policies and procedures to improve service quality.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Counselled patients on potential financial liabilities and payment requirements.
Education
Payson High School
Payson, AZSome College (No Degree) - Business Administration And Management
Eastern Arizona College Payson Az.
Payson, AZSkills
- Treatment planning
- Appointment scheduling
- Insurance verification
- Claims processing
- Dental billing
- Financial counseling
References
References available upon request.
Timeline
Patient Treatment Coordinator
Dr. Wen Wang DDS
10.2001 - Current
Payson High School
Some College (No Degree) - Business Administration And Management
Eastern Arizona College Payson Az.