Autumn Maxwell
North Charleston,SC
Summary
Customer-focused leader with a strong record of improving operational efficiency and enhancing customer satisfaction through effective shift management and complaint resolution. Known for upholding exceptional health, safety, and sanitation standards that facilitate smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Biggby
Charleston, SC
10.2024 - Current
- Managed shift schedules aligned with operational requirements.
- Delegated tasks among team members to boost efficiency.
- Addressed customer issues courteously and efficiently.
- Executed detailed opening, closing, and shift change tasks to uphold operational standards daily.
- Coordinated inventory management to maintain optimal stock levels.
Shift Leader
Morrison Healthcare
Charleston, SC
11.2023 - 09.2024
- Conducted training sessions on drawer operations and service protocols
- Identified errors in daily transactions to resolve record discrepancies.
- Maintained accurate documentation of store expenditures.
- Managed vendor relationships for repair and maintenance tasks.
- Oversaw shift schedules to ensure consistent operational coverage.
Customer Service Representative
Charleston County Parks and Recreation Commission
North Charleston, SC
06.2022 - 10.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
- Responded to calls and emails, delivering direct customer support.
- Enhanced customer satisfaction by delivering customized solutions.
- Scheduled appointments for clients, customers, and other visitors.
Education
Associate of Arts - Human Services
Trident Technical College
Charleston, SC05-2022
Skills
- Scheduling proficiency
- Health and safety
- Store maintenance
- Sanitation procedures
- Customer relations
- Cash handling
Certification
- First Aid and CPR Certification 07/2024
- Bloodborne Pathogen Certification 02/2025
Timeline
Shift Manager/Key Holder
Biggby
10.2024 - Current
Shift Leader
Morrison Healthcare
11.2023 - 09.2024
Customer Service Representative
Charleston County Parks and Recreation Commission
06.2022 - 10.2023
Associate of Arts - Human Services
Trident Technical College