Autumn McDonald
Cordova,TN
Summary
Dynamic and detail-oriented professional with experience at Humana as a Pharmacy Technician, adept at optimizing workflows and ensuring patient confidentiality. Proven problem-solver with strong team collaboration skills, enhancing efficiency in medication dispensing. Committed to delivering exceptional service while maintaining accuracy in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Humana
Memphis, TN
09.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Server
Chili's Restaurant
Memphis, TN
11.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Worker
Amazon
Memphis, TN
03.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Delivery Driver
Amazon
Memphis, TN
03.2020 - 02.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Assistant Manager
C&B Beauty Supply
Memphis, TN
12.2016 - 12.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Call Center Representative
Pizza Hut
Memphis, TN
02.2016 - 03.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
White Station High School
Memphis, TNSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
Humana
09.2023 - Current
Server
Chili's Restaurant
11.2022 - 09.2023
Warehouse Worker
Amazon
03.2021 - 08.2022
Delivery Driver
Amazon
03.2020 - 02.2021
Assistant Manager
C&B Beauty Supply
12.2016 - 12.2019
Call Center Representative
Pizza Hut
02.2016 - 03.2017
White Station High School