Autumn Mercer
Customer Service
New Braunfels,TX
Summary
Director of Sales with extensive experience in strategy development and market analysis. Proven ability to build strong relationships and lead cross-functional teams to achieve significant sales growth. Expertise in leveraging data to inform strategic decisions and enhance revenue generation. Committed to fostering a productive work environment that drives financial success for stakeholders.
Overview
15
15
years of professional experience
Work History
Sales Director
Platinum Performers
New Braunfels , TX
09.2024 - Current
- Assisted customers with inquiries regarding products and services.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and benefits effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Server Team Lead
Wildflour Artisan Bakery & Grill
Canyon Lake, Texas
08.2020 - Current
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Implemented health and safety protocols to maintain a clean dining environment.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Trained new staff on menu offerings and customer service standards.
Education
Licensed Esthetician - Esthetics
Ogle School
TX02-2023
High School Diploma -
Dixon High School
North Carolina 05-2013
Skills
- Customer relationship management
- Sales forecasting
- Data analysis
- Lead generation
- Negotiation techniques
- Communication skills
- Sales leadership
Timeline
Sales Director
Platinum Performers
09.2024 - Current
Server Team Lead
Wildflour Artisan Bakery & Grill
08.2020 - Current
Licensed Esthetician - Esthetics
Ogle School
High School Diploma -
Dixon High School
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