AUTUMN MONROE
Fort Worth,TX
Summary
Insightful Research Interviewer with significant experience compiling statistical data on psychology-related issues. Organized and detailed with the ability to manage multiple, concurrent tasks. Proven ability to build trust and rapport with participants. Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.
Overview
7
7
years of professional experience
Work History
Underwriter Agent
Easy Freedom Management
234 S Riverfront Blvd Dallas Tx 75207
06.2022 - 11.2023
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- I reviewed applications for bonds for tarrant county jail, and approved bond deals i also had plenty of customer service roles with this employment as well.
- i took money wrote reciepts and did data entry for the files as well as answering phone calls to potential bonds and looking up information.
Telephone Interviewer
DSS Research
05.2019 - 06.2019
- Conducted medical surveys tp patients for insurance companies
- Made about 600 to 700 outbound calls a day continuisly
- Coded data from participant interviews
- Gathered data and insights from participants during telephone interviews
Warehouse Worker
Ajinomoto Fort Worth
01.2019 - 03.2019
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
- Identified inadequate materials and faulty equipment and brought to supervisors' attention
Cook
Whataburger
04.2017 - 01.2019
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Verified proper portion sizes and consistently attained high food quality standards
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
- Adjusted established recipes to remove allergens or alter tastes for customer desires
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
Education
High School Diploma -
Texans Can Academy
6620 Westcreek Dr, Fort Worth, TX 761332018
Skills
- Call center processes
- Typing 150 wpm
- Data collection
- Customer service
- Telephone interviews
- Inbound and outbound calls
- Data verification
- Recordkeeping
- Diagnostic interviewing
- Active listening skills
- Motivated team player
- Medicare and Medicaid eligibility
- Money handling abilities
- Skilled problem solver
- Personable
- Computer literate
- Positive and friendly
- Credit card processing
- Credit card transactions
- Client relations strength
- Employee relations
- Key holder experience
- Merchandising
- Customer-oriented
- Goal-oriented
- Strong interpersonal skills
- Analyzing Data
- Risk Mitigation
- Policy Quoting and Pricing
- Caseload Management
Timeline
Underwriter Agent
Easy Freedom Management
06.2022 - 11.2023
Telephone Interviewer
DSS Research
05.2019 - 06.2019
Warehouse Worker
Ajinomoto Fort Worth
01.2019 - 03.2019
Cook
Whataburger
04.2017 - 01.2019
High School Diploma -
Texans Can Academy