Autumn Rain Rojas
Mississippi
Summary
Driven and client-focused professional with over seven years of expertise in high-demand service environments. Known for delivering exceptional customer care, effective team leadership, and problem-solving abilities, with a strong track record in training and managing teams to enhance service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Manager
Domino’s Pizza
, Mississippi
01.2021 - 01.2023
- Responsible for daily operations, including opening/closing procedures, scheduling, payroll, and inventory management
- Independently handled duties of both manager and absentee boss, streamlining operations for improved efficiency
- Built a motivated, customer-focused team, resulting in a15% increase in positive customer feedback
- Fostered a supportive environment for team members, focusing on training and professional development
Head Cashier & Safety Supervisor
Surge Trampoline Park
, Mississippi
01.2018 - 01.2021
- Maintained a safe environment for all guests, overseeing safety on the trampoline floor and ensuring compliance with safety protocols
- Led the front counter operations, managing cash transactions and supporting up to200 customers daily
- Trained and supervised new employees, instilling safety practices and high standards of customer care
Head Server & Trainer
Waffle House
, Mississippi
01.2016 - 01.2021
- Promoted to Head Server within one year due to consistent excellence in customer service and reliability
- Trained over20 new employees, improving team efficiency and service quality across shifts
- Managed high-stress situations and resolved customer complaints promptly to maintain satisfaction
- Oversaw cash register operations, coordinated with kitchen staff for order accuracy, and ensured smooth service flow
Skills
- Customer Service Excellence: Skilled in handling diverse customer needs, resolving conflicts, and delivering an outstanding client experience
- Team Leadership & Training: Experienced in leading teams, training new hires, and building cohesive, efficient work environments
- Cash Handling & POS Systems: Proficient in managing transactions, handling cash with accuracy, and utilizing various POS systems
- Multitasking & Time Management: Proven ability to perform effectively under pressure, balancing multiple responsibilities with ease
- Adaptability & Problem Solving: Resourceful and quick to adapt in fast-paced settings, with strong decision-making skills
References
Available upon request.
Timeline
Manager
Domino’s Pizza
01.2021 - 01.2023
Head Cashier & Safety Supervisor
Surge Trampoline Park
01.2018 - 01.2021
Head Server & Trainer
Waffle House
01.2016 - 01.2021