Autumn Ross
Mobile,AL
Summary
Dedicated and personable professional with a strong track record of providing excellent customer service and building positive relationships. Thrives in environments that require resourcefulness and quick decision-making.
Overview
8
8
years of professional experience
Work History
Property Manager
Highlands Vista Group
Mobile, Alabama
02.2024 - Current
- Successfully manages day-to-day operations for a 168-unit multifamily community, including leasing, property financials, maintenance, and resident relations.
- Oversee maintenance processes, vendor timelines, unit make-ready scheduling, and capital improvement projects.
- Build and maintain strong vendor relationships to secure competitive pricing and reliable service.
- Track and evaluate occupancy, renewal performance, leasing conversions, delinquency, and maintenance service response times to improve property results.
- Monitor and enforce compliance with federal, state, and local laws, including Fair Housing.
- Provide hands-on assistance with unit make-readies and property upkeep, including painting, basic repairs, groundskeeping, eviction set-outs, and unit trash-outs.
- Analyze monthly financials, identify variances, and implement cost-saving strategies that positively impact NOI.
Assistant Property Manager
CLK Multifamily Management
Mobile, Alabama
07.2022 - 02.2024
- Assisted in managing tenant relations and addressing resident concerns effectively.
- Monitored rental payments and assisted with lease renewals for existing tenants.
- Provided administrative support for the property manager, including filing, email correspondence, answering phone calls, and scheduling meetings.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary, according to state law guidelines.
Maintenance Coordinator
CLK Multifamily Management
Mobile, Alabama
06.2021 - 07.2022
- Oversaw unit turn schedules for a 704-unit apartment community.
- Created and maintained a unit make-ready board with daily status updates.
- Oversaw the performance and productivity of two turn technicians.
- Conducted all move-out inspections, ensuring the correct application of account chargebacks.
Leasing Consultant
CLK Multifamily Management
Mobile, Alabama
01.2018 - 06.2021
- Conducted property tours, highlighting key features and amenities to interested clients.
- Maintained accurate records of prospective renters, applications and leases.
- Received rent payments and tracked transactions in accounting software.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
Education
High School Diploma -
Baker High School
Mobile, AL05-2017
Skills
- Maintenance coordination
- Financial reporting
- Leasing and sales
- Property inspections
- Exceptional oral and written communication skills
- Creative and adaptable
Timeline
Property Manager
Highlands Vista Group
02.2024 - Current
Assistant Property Manager
CLK Multifamily Management
07.2022 - 02.2024
Maintenance Coordinator
CLK Multifamily Management
06.2021 - 07.2022
Leasing Consultant
CLK Multifamily Management
01.2018 - 06.2021
High School Diploma -
Baker High School