Autumn Spencer
West Columbia,SC
Summary
Dynamic and customer-focused professional with experience at Advanced Dermatology, excelling in appointment scheduling and delivering exceptional service. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Adept at managing multi-line telephone systems and maintaining organized records, ensuring smooth office operations and client satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Advanced Dermatology
Lexington, SC
03.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked out patient’s and posted payments.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed all tasks in compliance with company policies and procedures.
Server
Ljs Pad and Grill
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Odyssey Online School
Columbia, SC06.2024
Skills
- Customer service
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- File organization
- Sensitive information handling
- Office administration
- Skilled in software
- Multi-line telephone systems
- Word processing
- Record keeping
- Appointment confirmation
- Customer assistance and interaction
Timeline
Front Desk Receptionist
Advanced Dermatology
03.2025 - Current
Server
Ljs Pad and Grill
12.2023 - Current
Odyssey Online School