Autumn Tatum
Jackson,MS
Summary
Adept at customer relationship management and CRM proficiency, I significantly enhanced client satisfaction at each employer. Leveraging time management and product knowledge, I excelled in creating lasting client relationships and streamlining operations, demonstrating a proven track record of achievements in sales and customer service roles.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Palm Beach Tan
08.2023 - 10.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Receptionist
State Farm
01.2021 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
Retail Sales Associate
Torrid Clothing Store
05.2018 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School -
Penn Foster
Scranton, PA05.2017
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
Certification
- Peer Support Specialist Certification – Dept of Mental Health & AMPSS (Association of Mississippi Peer Support Specialist)
Timeline
Sales Consultant
Palm Beach Tan
08.2023 - 10.2023
Receptionist
State Farm
01.2021 - 03.2021
Retail Sales Associate
Torrid Clothing Store
05.2018 - 08.2018
High School -
Penn Foster