Autumn Waters
Redford,MI
Summary
Dedicated Sales Lead Manager with two years of experience. Successful leader with more than three years in the retail business. Dedicated to professionalism, proactivity and critical problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Lead Manager
Express Clothing
Livonia, MI
11.2023 - 01.2024
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Ensured that all team members adhered to established processes and procedures.
- Managed a team of 5+ sales representatives in a fast-paced environment.
- Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
- Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
Key Holder
Express Clothing
Livonia, MI
10.2022 - 11.2023
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Supervised bank deposits and security procedures to support store opening and closing.
Sales Associate
Express Clothing
Livonia, MI
10.2020 - 10.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Lee M. Thurston High School
Redford, MI06-2019
Some College (No Degree) - Business Administration
Schoolcraft College
Livonia, MISkills
- Sales Team Management
- Coaching and mentoring
- Active listening
- Sales leadership
- Effective communication
- Assertive and Optimistic
- Adaptable
- Hiring ability
Accomplishments
- National Art Honors Society
Timeline
Sales Lead Manager
Express Clothing
11.2023 - 01.2024
Key Holder
Express Clothing
10.2022 - 11.2023
Sales Associate
Express Clothing
10.2020 - 10.2022
High School Diploma -
Lee M. Thurston High School
Some College (No Degree) - Business Administration
Schoolcraft College