Autumn Whelan
Louisville,KY
Summary
Experienced healthcare and hospitality professional with a proven track record in delivering patient-centered care and exceptional guest relations. Achieved notable improvements in customer satisfaction through effective relationship management and strategic communication initiatives. Strong administrative skills have facilitated enhanced interdepartmental collaboration and operational efficiency. Aiming to leverage expertise in fostering positive client experiences to drive organizational success.
Overview
8
8
years of professional experience
Work History
Server
Blind Squirrel
Louisville, KY
04.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Event Server
21c Museum Hotels
Louisville, KY
12.2023 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
- Maintained cleanliness and organization of event spaces before, during, and after events.
- Interacted courteously with patrons to enhance customer satisfaction.
Server
Drake's
Louisville, KY
06.2022 - 02.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Nursing Assistant
Frazier Rehabilitation Institute
Louisville, KY
06.2021 - 07.2022
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Home Health Aide
Home Instead Senior Care
Louisville, KY
01.2021 - 06.2022
- Assisted with client personal care needs to foster independence and well-being.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Provided emotional support and companionship to patients.
Nursing Assistant
Baptist Health Hospital
Louisville, KY
03.2019 - 11.2019
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
Administrative Assistant
United Parcel Service, UPS
Louisville, KY
06.2017 - 10.2018
- Composed, edited and typed complex memos and reports with job-related software.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Facilitated communication between different departments within the organization.
Education
Some College (No Degree) - Nursing
Jefferson Community And Technical College
Louisville, KYSkills
- Patient-focused care
- Patient care and safety
- Customer service
- Guest relations management
- Relationship management
- Positive and professional
Timeline
Server
Blind Squirrel
04.2024 - Current
Event Server
21c Museum Hotels
12.2023 - Current
Server
Drake's
06.2022 - 02.2024
Nursing Assistant
Frazier Rehabilitation Institute
06.2021 - 07.2022
Home Health Aide
Home Instead Senior Care
01.2021 - 06.2022
Nursing Assistant
Baptist Health Hospital
03.2019 - 11.2019
Administrative Assistant
United Parcel Service, UPS
06.2017 - 10.2018
Some College (No Degree) - Nursing
Jefferson Community And Technical College
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