Autumn Wilson
Fort Myers,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Server
Esplanade Lakes Club
Fort Myers, Florida
02.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and coordinated guest seating efficiently.
- Took accurate food and beverage orders using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Private Nanny
Kara Shepard
Southampton, NY
05.2024 - 08.2025
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed an understanding of each child's individual strengths and weaknesses.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Led hands-on activities consistent with child's interests and skills.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Provided supervision and guidance to ensure safety of children in all situations.
Sales Associate
Henry Lehr
Southampton, NY
09.2023 - 12.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Adhered to company initiatives and achieved established goals.
- Computed purchases and received and processed cash or credit payment.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Handled returns and exchanges according to company policies.
Customer Service Representative
Liberty Gas
Westhampton Beach, NY
06.2020 - 12.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
Server
Bouy One
Westhampton Beach, NY
06.2018 - 08.2018
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
High School Diploma -
Southampton High School
Southampton, NY06-2022
BBA -
Florida Gulf Coast University
Fort Myers, FLSkills
- Complaint resolution
- Scheduling
- Account updating
- Coordination
- Verbal and written communication
- Member account management
- Assertiveness
- Upselling
- Business development
- Product promotions
- Problem-solving
- Strategic planning
Affiliations
- Pickleball
- Lacrosse
- Volunteer at local animal shelters
Accomplishments
- MVP award in lacrosse
- Captain of Varsity lacrosse team
- High GPA award
- Leadership for field hockey award
References
References available upon request.
Timeline
Server
Esplanade Lakes Club
02.2025 - Current
Private Nanny
Kara Shepard
05.2024 - 08.2025
Sales Associate
Henry Lehr
09.2023 - 12.2024
Customer Service Representative
Liberty Gas
06.2020 - 12.2021
Server
Bouy One
06.2018 - 08.2018
High School Diploma -
Southampton High School
BBA -
Florida Gulf Coast University