Ava Arceo
Covina,CA
Summary
Dynamic and dedicated professional with a strong background in customer service at Burlington, recognized for building lasting relationships and enhancing customer satisfaction. Proven ability to address inquiries with empathy and professionalism, while demonstrating reliability and a strong work ethic. Committed to fostering positive environments and supporting community engagement initiatives.
Working for the City of Baldwin Park have taught me to be patient as well as helping me foster my abilities in good communication and understanding the dynamics in the work place. I have been recognized for collaborating with my co workers, assisting others when needed, and as well as providing a safe and comfortable work environment.
Overview
3
3
years of professional experience
Work History
Cashier
Burlington
Covina, CA
10.2024 - Current
- Processed customer transactions accurately and efficiently at point-of-sale.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Summer Youth Employee
City of Baldwin Park
Baldwin Park, CA
06.2024 - 08.2024
- Assisted in organizing community events to promote youth engagement and participation.
- Supported daily operations of recreational programs, ensuring a safe and welcoming environment for participants.
- Collaborated with team members to implement educational activities that fostered skill development among youth.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure satisfaction.
Youth Employee
School District of Baldwin Park
Baldwin Park
08.2023 - 02.2024
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Built strong relationships with community leaders to secure resources and opportunities for youth development.
Youth Employee
Goodwill So-Cal
Baldwin Park, CA
08.2022 - 05.2023
- Assisted in organizing recreational activities for youth, fostering engagement and teamwork.
- Supported development of individualized support plans to address specific needs of participants.
- Collaborated with team members to create a safe and inclusive environment for all youth.
- Facilitated communication between youth and caregivers, ensuring concerns were addressed promptly.
- Monitored youth behavior during programs, providing guidance to promote positive interactions.
Education
High School Diploma -
Sierra Vista Highschool
Baldwin Park, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Patient care and empathy
- Compassion and empathy
- Customer communication and empathy
- Reliability
- Strong communication skills
- Self-motivation and initiative
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Burlington
10.2024 - Current
Summer Youth Employee
City of Baldwin Park
06.2024 - 08.2024
Youth Employee
School District of Baldwin Park
08.2023 - 02.2024
Youth Employee
Goodwill So-Cal
08.2022 - 05.2023
High School Diploma -
Sierra Vista Highschool