Ava Arndall
Wesley Chapel
Summary
Adept at enhancing dining experiences with a warm presence, I excelled in multitasking and customer service at Birkin's Steakhouse and Sushi Bar. Trained staff and managed reservations efficiently, showcasing strong problem-solving and interactive communication skills. Achieved significant improvements in guest satisfaction and dining flow. While also being a great conversationalist!
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Birkin's Steakhouse and Sushi Bar
05.2024 - Current
- Greeted customers warmly upon arrival while seating guests in a timely manner and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Restaurant Hostess/Head Cashier
Pasta Di Guy
02.2022 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
High School Diploma -
Cypress Creek Highschool
8701 Old Pasco Rd05-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Assertiveness
- Reservation handling
- Table bussing
- Payment processing
- Detail-oriented
- Interactive communication skills
- Complex Problem-solving
Timeline
Restaurant Hostess
Birkin's Steakhouse and Sushi Bar
05.2024 - Current
Restaurant Hostess/Head Cashier
Pasta Di Guy
02.2022 - 05.2023
High School Diploma -
Cypress Creek Highschool
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