Ava Burgess
24th St State Liquor Store
Billings,MT
7
years of professional experience
Dynamic and results-driven professional with extensive experience at 24th St State Liquor Store, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and foster loyalty through effective communication and team leadership. Recognized for training new staff and maintaining operational efficiency in high-pressure environments.
Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop my customer service and problem-solving skills in Desired Position role.
Work History
Cashier Floor Supervisor
9 Months- Supervised daily operations, ensuring compliance with state liquor regulations.
- Trained and mentored new cashiers on customer service best practices.
- Managed cash handling processes, maintaining accuracy in transactions.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Conducted regular inventory checks to manage stock levels effectively.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
Barista
2 Years 10 Months- Crafted high-quality espresso beverages with precision and attention to detail.
- Provided exceptional customer service through effective communication and product knowledge.
- Maintained cleanliness and organization in the café environment, adhering to health standards.
- Operated coffee brewing equipment, ensuring proper functionality and maintenance.
- Assisted in inventory management, restocking supplies as needed for smooth operations.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Developed new drink recipes, contributing to seasonal menu offerings and customer engagement.
- Trained new baristas on standard operating procedures and best practices for beverage preparation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Food Runner
4 Years 7 Months- Delivered food and beverages efficiently to ensure timely service.
- Assisted servers in maintaining cleanliness and organization of dining area.
- Communicated with kitchen staff to confirm orders and special requests.
- Monitored inventory levels of tableware and supplies for optimal operations.
- Adapted quickly to high-pressure situations during peak dining hours.
- Supported training of new staff on food delivery protocols and restaurant policies.
- Ensured compliance with health and safety standards throughout service operations.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Diploma - Cosmetology
High School Diploma
Skills
Customer service
Attention to detail
Punctual and reliable
Team leadership
Cash handling and management
Store opening and closing
Employee training
Fast learner
Multitasking and prioritizing
Reliability
Excellent communication
Critical thinking
Customer satisfaction
Organizational skills
Timeline
Cashier Floor Supervisor
24th St State Liquor Store
11.2025 - CurrentRead More
Barista
City Brew
01.2024 - 11.2026Read More
Food Runner
Bistro Enzo’s
05.2020 - 12.2024Read More
Opal Beauty Academy
Diploma from Cosmetology
Read More
Senior High
High School Diploma
Read More