Sharifah Powell
Fort Johnson,LA
Summary
Accomplished Insurance Agent with a proven track record at Family First Life, enhancing client relations and boosting policy renewals through exceptional customer service and professionalism. Skilled in critical thinking and licensed insurance, consistently achieving high customer satisfaction and loyalty. Demonstrates strong ethics and a results-driven approach, ensuring client needs are met efficiently.
Overview
6
6
years of professional experience
Work History
Cashier Floor Supervisor
Express Clothing
08.2018 - 01.2019
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Customer Service Representative
Serco-NA, Inc
09.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent
Family First Life
11.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2018
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- HIPAA Compliance
- Call Center Customer Service
- Critical Thinking
- Record Keeping
- Inventory Management
Timeline
Insurance Agent
Family First Life
11.2021 - Current
Customer Service Representative
Serco-NA, Inc
09.2020 - 05.2021
Cashier Floor Supervisor
Express Clothing
08.2018 - 01.2019
High School Diploma -
Maynard Evans High School