Ava Castro
Raleigh,NC
Summary
Dedicated and driven Guest Experience Coordinator with excellent experience in industry. Maintaining a professional appearance, demeanor, and effectively complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Reverie Hair Company
07.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Barista
Lola's Coffee And Bar
08.2023 - 12.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Starbucks
10.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Applied Science - Web And UX Design
Wake Technical Community College
Raleigh, NC01.2026
Skills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Collaborative Projects
- Artistic Techniques
- Team Collaboration
- Analytical Thinking
- Platform Management
- Attention to Detail
Certification
- Brand Design Foundations - Linked In Learning
- Identifying Your Target Market - Linked In Learning
Timeline
Barista
Lola's Coffee And Bar
08.2023 - 12.2023
Front Desk Receptionist
Reverie Hair Company
07.2022 - Current
Barista
Starbucks
10.2021 - 06.2022
Associate of Applied Science - Web And UX Design
Wake Technical Community College