Ava Conroy
Buckeye ,AZ
Summary
Dynamic Patient Care Coordinator with a proven track record at Serenity Mental Health Centers, excelling in appointment scheduling and insurance verification. Bilingual in Spanish, I leverage critical thinking and organizational skills to enhance patient experiences and streamline care workflows, ensuring compliance with HIPAA standards and maintaining data integrity.
Overview
1
1
year of professional experience
Work History
Patient Care Coordinator
Serenity Mental Health Centers
Phoenix, AZ
06.2025 - Current
- Coordinated patient scheduling and follow-up to enhance treatment adherence.
- Assisted with intake processes, ensuring accurate collection of patient information.
- Communicated effectively with patients regarding their care plans and appointment reminders.
- Collaborated with healthcare providers to streamline patient care workflows.
- Managed electronic health records, maintaining confidentiality and data integrity.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Obtained patients vitals before appointments in a timely matter.
Dental Assistant
Every Kids Dentist
Buckeye, AZ
01.2025 - 11.2025
- Assisted in patient intake and ensured accurate record-keeping for dental procedures.
- Prepared examination rooms and dental instruments to maintain optimal hygiene standards.
- Supported dentists during procedures by providing necessary tools and anticipating needs.
- Educated patients on proper oral hygiene practices and post-treatment care instructions.
- Developed strong rapport with children, enhancing overall patient comfort and experience.
- Monitored inventory levels of dental supplies, ensuring timely reordering and stock management.
- Implemented efficient sterilization protocols, contributing to a safe clinical environment for patients and staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Nursing
Arizona College of Nursing
Phoenix, AZHigh School Diploma -
West Point Highschool
Avondale, AZ05.2023
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Attention to detail
- Insurance verification
- Medical terminology
- Bilingual (Spanish)
Timeline
Patient Care Coordinator
Serenity Mental Health Centers
06.2025 - Current
Dental Assistant
Every Kids Dentist
01.2025 - 11.2025
Nursing
Arizona College of Nursing
High School Diploma -
West Point Highschool