Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Ava Costa

PetsSmart
Bethlehem,PA
1
Certification
5
years of professional experience

Dental assisting student with training in dental charting, infection control, and chairside assisting. Skilled in patient preparation, sterilization procedures, and appointment scheduling for calm, organized clinical support.

Work History

Associate

1 Year 6 Months
PetsSmart | Bethlehem, Pennsylvania | 05.2025 - Current
  • Assisted customers with product inquiries and provided store navigation.
  • Facilitated returns, exchanges, and addressed customer service requests to ensure satisfaction.
  • Processed customer payments at the cash register using point-of-sale systems.
  • Replenished shelves and maintained organized merchandise displays to enhance shopping experience.

Store Associate

1 Year 1 Month
Marshals | Bethlehem, Pennsylvania | 03.2023 - 04.2024
  • Assisted customers with product selections and provided exceptional service.
  • Resolved customer inquiries and issues to ensure satisfaction and loyalty.
  • Worked with team members to streamline store operations and improve overall efficiency.
  • Contributed to team meetings to strategize sales approaches and gather customer feedback.

Pet Counselor

6 Months
The Pet Shop | Easton, Pennsylvania | 03.2022 - 09.2022
  • Educated customers on pet care, nutrition, and training essentials to enhance pet well-being.
  • Shared clear guidance on pet health and wellness to support customer understanding.
  • Recommended product solutions aligned with specific pet requirements and customer preferences.
  • Guided customers in selecting pet food, toys, and care products tailored to individual pet needs.

Education

Dental Assisting Certificate - Dental

Lehigh Valley School of Dental Assisting | Allentown, PA | 12-2025

High School Diploma

Bethlehem Catholic High School | Bethlehem, PA | 05-2020

Some College (No Degree) - Social Work

Northampton Community College | Bethlehem, PA

Skills

Customer service
Customer engagement
Product knowledge
Sales support
Customer education
Inventory management
Appointment scheduling
CPR Certified

Accomplishments

  • Employee of the month April 2026

Certification

  • Dental Assisting Certificate
  • Pet Salon Certified

Timeline

Associate

PetsSmart
05.2025 - CurrentRead More

Store Associate

Marshals
03.2023 - 04.2024Read More

Pet Counselor

The Pet Shop
03.2022 - 09.2022Read More

Lehigh Valley School of Dental Assisting

Dental Assisting Certificate from Dental
Read More

Bethlehem Catholic High School

High School Diploma
Read More

Northampton Community College

Some College (No Degree) from Social Work
Read More
Ava Costa